If the problem persists then download the Samsung Smart Switch software to your computer then use this to update your phone software. Try updating your phone software while connected to a different Wi-Fi network. In cases like this where you get a network server error the problem is usually caused by the Internet connection. Once your phone has satisfied both conditions it’s time to troubleshoot the problem. Solution: To be able to get the official Samsung software update for your device you should make sure first that your phone is not rooted or not running on a custom software. Try again later or go to samsung kies on your pc to update your device” I downloaded both kies 3 and kies on my pc but both said my device was unsupported… I then contacted samsung and all they said was to do a soft reset then try again…. Whenever I try to update it it’s says “unable to update software. Problem: My galaxy s5 is still on version 4.2.2 but it can’t update. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device. If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 unable to update software and other related problems. While most owners don’t experience any issue when updating their phone software others however are having a hard time getting the updated software on their phone. In the coming months the Android Marshmallow update will become available for this phone. This model for example was released running on Android KitKat but has now been updated to Android Lollipop. These updates are released to enhance the feature of the phone, provide more security, or fix some known bugs that are present on the device. If you own the #Samsung Galaxy #S5 then you probably have gotten a notification to update your phone software.
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